xxx-connected agents             xxx旅行社用户
apples to apples’ pricing proposal 相应的报价单
Participating properties            会议场地供应商
lead time                         提前期
Internet access    互联网接入
amenity 设施
retrieve 提取
market segment/segmentation 市场分类
brick and mortar 实体的，具体的
OTA-online travel agency
disintermediation 分销商地位受到威胁
SVP,EVP 高级副总裁/执行副总裁
rates and inventory 价格与库存
revenue managed rate 收益管理的原则
property 酒店
kiosk 自助终端
leverage 充分利用
effectiveness 实效性
acquisition channel 客

最近我每日做的事，译的文：

Retail websites: The good, the bad and the engaging
October 26, 2006
在线零售网站：优劣参半魅力仍存

A positive online experience is growing more valuable as more consumers are using different consumer channels to reach marketers. According to Forrester, 71 percent of North Americans are online today. By 2011 it will be 81 percent.
随着越来越多顾客使用不同的客户渠道与商家取得联系，良好的网络体验变得愈发可贵。Forrester研究机构的调查显示，71％的北美人正在使用互联网，到2011年会增加到81％。

Forrester research recently found that when completing a transactio